Descripción del puesto

Job Summary

Attending to or making calls, as well as responding to emails directed to our insured clients, agents, agencies, or providers, always in accordance with the benefits and contractual conditions, is a fundamental part of the role.

It is important to maintain high standards of quality, addressing requirements in an agile and reliable manner. Basic functions include: making and answering calls to providers, agencies, agents, and insured clients; sending and receiving emails related to these groups; preparing reports on banking information and reports to request pending information; reviewing specific cases with agencies and providers; purging account statements; participating in service meetings with agencies; and completing the T5 form related to pre-existing conditions.

Requisitos

Qualifications and Experience

• The minimum requirements for the position include being currently enrolled in or having completed higher education studies in Business Administration or related fields.
• Proficiencyin English & Portuguese is required along
• Minimum of two years of experience in the area, preferably in high-quality customer service.
• A solid knowledge of Office tools is essential, as well as being a proactive person with the ability to communicate clearly and effectively both orally and in writing.
• Additionally, the ability to work under pressure, dynamism, energy, and a good disposition to maintain positive interpersonal relationships are valued.
• It is also important to have the capability to follow written and oral instructions accurately.

Beneficios

Benefits

• Medical and hospital insurance (after 3 months)
• Food vouchers - Pluxee. (after 3 months)
• Assigned parking
• Birthday Leave
• Xmas Bonus
• Integration activities.